mamijudi Casino & Sportsbook FAQ
Users on mamijudi commonly ask about how to open an account, which payment methods we support, how withdrawal works, what games are available, how betting mechanics operate, and what steps to take for account security and support. This page answers the questions we receive most frequently from our community.
We have structured answers across account setup, payment flows, game information, and account protection. Many common concerns about deposit options like DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet, as well as bank transfers via mobile banking, local payment, online payment, and e-wallet, are addressed here. This page resolves most operational questions without needing to contact our support team.
If you cannot find an answer to your question in this FAQ, use the support form in your mamijudi account to open a ticket. We respond to all inquiries within one business day. For questions about service availability, account eligibility, or jurisdiction-specific concerns, refer to our legal notice. For details on account conditions and gameplay rules, read our full terms of use.
- Account and registrationhow to start, KYC verification, password recovery, username management
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Games and bettingfootball betting, live-dealer tables, slot games, esports markets, game mechanics, RTP
- Security and account careaccount controls, support process, account closure, jurisdiction notice
We require a valid government-issued ID (KTP, passport, or driving license) and proof of address (utility bill, bank statement, or rental agreement dated within the last 90 days). You must also provide your full legal name, date of birth, and mobile phone number. Upload clear images of all documents through your account settings. Our verification team reviews submissions within one business day. If documents are unclear or incomplete, we request new images.
Click the "Forgot your password?" link on the login page. Enter your registered email address and we will send a password reset link. Open the link (valid for 24 hours) and create a new password. Your new password must be at least 8 characters and include uppercase, lowercase, and numbers. Once reset, sign in with your email and new password. If you do not receive a reset email, check your spam folder or contact support.
Your username is permanent and cannot be changed after account creation. Choose your username carefully during signup because you will use it to log in and it cannot be modified later. Your username must be between 4 and 16 characters and can contain letters, numbers, and underscores. If you created an account with a username you no longer want, contact our support team to discuss account options.
Payments and transactions
mamijudi is available in selected jurisdictions within Indonesia where online gaming is permitted by local law. Our service area includes Jakarta, Bandung, Surabaya, Medan, Semarang, and Yogyakarta. We verify user location during signup and login through IP address and account data. If you are outside a permitted jurisdiction, we will not allow account creation or login. We reserve the right to restrict service in any region at any time. Always check local law before creating an account.
Go to the deposit page in your account and select your payment method (local payment, online payment, or e-wallet). Enter your deposit amount and click confirm. You will be redirected to the e-wallet app or portal to authorize the payment. Once approved, funds transfer immediately to your mamijudi account. Your balance updates within seconds. mobile banking, local payment, and online payment deposits are instant and carry no additional fees on our platform. Keep your payment app installed on your phone for smooth mobile deposits.
Deposit minimums and maximums vary by payment method. E-wallet deposits (e-wallet, mobile banking, local payment, online payment, e-wallet) typically have lower minimums and can be processed in seconds. mobile banking scan-and-pay offers instant transfers with no fixed minimum. Bank virtual accounts (local payment, online payment, e-wallet, mobile banking) have daily and monthly limits set by each bank. Check your account deposit page to view exact ranges for each method. Contact support if you wish to raise your account preferences after account verification.
Withdrawal timing depends on your payment method. E-wallet withdrawals (local payment, online payment, e-wallet, mobile banking, local payment) and online payment transfers settle within minutes. Bank transfers (e-wallet, mobile banking, local payment, online payment) typically settle by the next business day. Weekends and public holidays like Idul Fitri and Idul Adha may extend processing. We process all withdrawal requests within one business day of submission, but final settlement depends on your bank. Always use the same payment method for withdrawal that you used for deposit.
Yes. You can link multiple payment methods to your mamijudi account. During deposit, select any registered method (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking). For withdrawal, funds always return to your original deposit method. If you need to change your primary withdrawal method, contact support with your request and verified documents. Using multiple methods gives you flexibility if one payment provider is temporarily unavailable.
Games and betting
RTP stands for Return to Player and is expressed as a percentage. It tells you the average amount a slot game returns to players over a very large number of spins. For example, an means that over thousands of spins, the game pays back 95 cents for every dollar wagered on average. RTP is set by the game provider and cannot be changed. All mamijudi slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) display their RTP before you play. Higher RTP does not mean you will win more on individual spins—it is a long-term average.
mamijudi offers sportsbook betting on Liga 1, Piala Indonesia, Champions League, Premier League, MotoGP, and badminton. We host live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger in multi-camera studios. Our slot collection includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We also offer esports markets on Mobile Legends, Free Fire, and PUBG Mobile. Game availability varies by jurisdiction. Log in to your account to see which games are accessible in your region.
Live-dealer games connect you to a real dealer streaming from a studio. You see the dealer, cards, or roulette wheel on your screen in real time and can interact via chat. mamijudi offers live blackjack, roulette, baccarat, and Dragon Tiger. Games are streamed in HD with multiple camera angles. You place bets through our platform, and the dealer executes your action on the table. Winnings are credited instantly to your account. Live games require a stable internet connection and are available on both mobile and desktop.
Promotion codes are entered during account creation or in your account settings under the "Promotions" tab. When you receive a code from our marketing emails or support, go to Promotions, select "Enter Promo Code," and paste the code exactly as provided. The system validates the code and applies any eligible bonus or offer to your account immediately. Not all codes are valid for all users—eligibility depends on your account age, deposit history, and location. If a code is rejected, contact support with the code and we will verify eligibility.
Security and account care
Your mamijudi account settings let you change your password, update your phone number, review login history, and manage linked payment methods. You can view all past transactions (deposits, withdrawals, bets) in your account statement. You can also request a permanent account closure through your settings, which locks your account and prevents any login or withdrawal. Account closure is irreversible. If you need additional security measures or account controls beyond our standard options, contact support directly.
Log in to your mamijudi account and select "Help" or "Support" in the menu. Click "Open a Ticket" and select your issue category (account, payment, game, security, etc.). Provide a clear description of your issue and any relevant details (dates, transaction IDs, amounts). Submit the form. Our support team receives your ticket and responds within one business day. You can check ticket status in your account under "My Tickets." For urgent issues, contact support as soon as possible and mention urgency in the ticket.
You can request permanent account closure through your account settings. Go to "Account Settings," select "Close Account," and confirm your request. We will lock your account immediately, and you will not be able to log in or access any funds. If you have an outstanding balance, contact support before closing to process a final withdrawal. Account closure is permanent and cannot be reversed. Your account data is retained per our privacy and legal obligations, but your login access is permanently disabled.